Welcome to Brooklyn Chrysler Jeep Dodge Ram

They won't' service your jeep when it gets old. So, if you're luck enough to have a jeep that lasts a few years this dealer won't service it. I have a 2014 wrangler needing service and was refused by this dealer who told me that they won't service jeeps older than 2017,

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I took my Jeep here to get new tires,brakes and rotors and the salesman tried to extort me for more money and then when I got curious as to what he was trying to do he stopped. Then when I left my truck was leaking antifreeze and I popped the hood these xxxxxxxxxxx cut the hose on my coolant tank and then when I took it back they wouldn’t even look at the tank they pushed me right out the door. The salesman was Brandon Nandel and I hope they fire him. I don’t recommend people get ... Read More

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DealerRater - Apr 29, 2025

I took my Jeep here to get new tires,brakes and rotors and the salesman tried to extort me for more money and then when I got curious as to what he was trying to do he stopped. Then when I left my truck was leaking antifreeze and I popped the hood these xxxxxxxxxxx cut the hose on my coolant tank and then when I took it back they wouldn’t even look at the tank they pushed me right out the door. The salesman was Brandon Nandel and I hope they fire him. I don’t recommend people get there vehicles serviced there if you love your vehicle you better think twice or you might end up like me with a vehicle you’re scared to drive now.

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Visited Brooklyn Chrysler Jeep Dodge Ram dealership today. I was treated with respect. Did not have to wait long for a sales Rep. Kevin was able to provide me with what I was looking for. It's not a stressful process. I also meet good workers that help me with the process as well like will in financed and Moe Hamdan that help me in the process. I do recommend, this dealer, and will visit again.

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My Jeep suddenly stopped working and got towed to this dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an appointment and then called me and cancelled it suddenly. They claimed that my warranty isn’t relevant to them, even though it covers ALL authorized jeep dealers. Once I spoke to Jeep Customer service they made it clear that they should not be doing this. I would highly recommend not using this dealership. The whole interaction was manipulative, unclear and dishonest. I had ... Read More

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DealerRater - Feb 20, 2025

My Jeep suddenly stopped working and got towed to this dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an appointment and then called me and cancelled it suddenly. They claimed that my warranty isn’t relevant to them, even though it covers ALL authorized jeep dealers. Once I spoke to Jeep Customer service they made it clear that they should not be doing this. I would highly recommend not using this dealership. The whole interaction was manipulative, unclear and dishonest. I had a horrible experience with them. I would warn against working with them.

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This place is absolutly awesome. At first I was hesitant to go to brooklyn for a car. I live on Long Island and we all know how that Belt Parkway can be. I spoke to Leah several times by text. After going from dealership to dealership I was exhausted with the games they were playing. She assured me we would work out a deal and I would go home with a car that day. I also had a trade in that the other dealers were beating me up on( Make sure when you trade your car in they give you ... Read More

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DealerRater - Feb 3, 2025

This place is absolutly awesome. At first I was hesitant to go to brooklyn for a car. I live on Long Island and we all know how that Belt Parkway can be. I spoke to Leah several times by text. After going from dealership to dealership I was exhausted with the games they were playing. She assured me we would work out a deal and I would go home with a car that day. I also had a trade in that the other dealers were beating me up on( Make sure when you trade your car in they give you trade in value not wholesale value) Several dealers tried that game on me, not Brooklyn Dodge. I walked in we spoke for about 30 minutes and the manager Steve along Leah carved out the perfect deal. Traded my car in for a fair price, drove home with my beautiful 2025 Frostbite Blue Durango RT Plus. Respectful, treated me and my son as gentlemen. If you want a great deal on a car/ Truck this is definitely the place to go. 5 STARS 👍👍👍👍👍

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I am extremely disappointed with Jeep’s handling of my leasing experience. My 2024 Jeep is going to be at the dealers for repairs for over 90 days, and despite my insurance covering only 30 days of a rental vehicle, Jeep has not offered any assistance or solutions for the remaining 60 days. This lack of support has left me without a vehicle, despite leasing a brand-new car. I expected better customer service and accountability from a company of this caliber. Resolving issues like this promptly and fairly should be a priority, yet Jeep has fallen short of meeting those expectations. I hope this ... Read More

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DealerRater - Jan 7, 2025

I am extremely disappointed with Jeep’s handling of my leasing experience. My 2024 Jeep is going to be at the dealers for repairs for over 90 days, and despite my insurance covering only 30 days of a rental vehicle, Jeep has not offered any assistance or solutions for the remaining 60 days. This lack of support has left me without a vehicle, despite leasing a brand-new car. I expected better customer service and accountability from a company of this caliber. Resolving issues like this promptly and fairly should be a priority, yet Jeep has fallen short of meeting those expectations. I hope this review encourages Jeep to address such issues more responsibly in the future and prioritize customer satisfaction.

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GREAT SERVICE!!!! I HAD NO APPT WENT IT STEVE MGR AND ALEEMA TOOK GREAT CARE OF ME AND GOT ME IN AND OUT FAST

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Can you imagine purchasing a new car for over $65,000 and the car has problems within the first month and the dealership/service do nothing about it. Well, that is what happened to me. -June 2023-I purchase the car -July 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -August 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -September 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. October 2023-Battery is replaced by another Jeep service dealer in long island as car has issues while on the road. ... Read More

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DealerRater - Dec 17, 2024

Can you imagine purchasing a new car for over $65,000 and the car has problems within the first month and the dealership/service do nothing about it. Well, that is what happened to me. -June 2023-I purchase the car -July 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -August 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -September 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. October 2023-Battery is replaced by another Jeep service dealer in long island as car has issues while on the road. January 2024-The car 4xe electrical has issues and car is dead. Battery is replaced. February2024-The car goes into service and I am told that the car needs to be serviced by Star Technicians from Jeep as the service department at Brooklyn Jeep cannot figure out what the problem is. March 2024-Car is in service and I am paying for the vehicle and no work from Service. March 2024-Lemon Law case is opened. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. April 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. May 2024-Star Chrysler Tech is there and he cannot repair the problem. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. June 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. July 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. August 2024-Owner, Zachary Schweibel and Steven Brigham, call me and ask me to close litigation and they would replace the car for an Alfa Romeo. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. September 2024-Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. I am waiting for the replacement car and there is no word and I closed litigation as asked. October 2024-After not hearing from the dealership, I am informed by Baum Croce, owners admin assistant, that replacement will not be done because I should wait for Stellantis to do a buy back. They frauded me into closing my legal case in the hopes that I would get a new car. Car is in service and I am paying for the vehicle and no work from Service. Steven Brigham, Service Manager, does not return calls. November 2024-I am informed that a Star Technician is working on the car but Steven Brigham, Service Manager, states that they cannot figure our what the issue is. December 2024-Apparently, they fixed the car and asked me to return to pick up the car. They tell me that Stellantis will offer me $15,000 for my troubles but my attorney informs me that I should not trust them because they will take the $15,000 from the final payment when the lemon law claim is resolved. I just hope that you read this before you buy a car from this dealership. I am not the first person that has had this issue with Brooklyn Jeep. way. The service department is the worst service department and I am not saying this instead that is what I have been told by three dealers around NYC. Here is a follow up of the issue with the 2023 Jeep Wrangler which has been under repair since August 2023 and has been sitting at Brooklyn Jeep from February 2024 with no repairs done on the car. Today, December 16, 2024, I received a call from a representative that the car has been repaired after 15 months and 12 months of sitting at the dealership. The dealer or service department did not offer any apology instead they stated that due to the inconvenience Chrysler would offer me $15,000.

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I went to 3 other dealerships prior to visiting Brooklyn Chrysler. One thing for sure, I didn’t receive half the amount of attention and service like I did in BK Chrysler. They were extremely professional and helpful. We felt completely comfortable purchasing a car at this dealership. Thank you guys for everything. We will definitely be visiting again for future purchases and recommending.

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It is has been a pleasure to deal with Ralph Santiago, Steven Bizenza and Ali Safa. I have been with this dealership for years and their assistance and genuine personal relation skills is impeccable!

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