Customer Testimonials
My Jeep suddenly stopped working and got towed to this dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an appointment and then called me and cancelled it suddenly. They claimed that my warranty isn’t relevant to them, even though it covers ALL authorized jeep dealers. Once I spoke to Jeep Customer service they made it clear that they should not be doing this. I would highly recommend not using this dealership. The whole interaction was manipulative, unclear and dishonest. I had ...
This place is absolutly awesome. At first I was hesitant to go to brooklyn for a car. I live on Long Island and we all know how that Belt Parkway can be. I spoke to Leah several times by text. After going from dealership to dealership I was exhausted with the games they were playing. She assured me we would work out a deal and I would go home with a car that day. I also had a trade in that the other dealers were beating me up on( Make sure when you trade your car in they give you ...
I am extremely disappointed with Jeep’s handling of my leasing experience. My 2024 Jeep is going to be at the dealers for repairs for over 90 days, and despite my insurance covering only 30 days of a rental vehicle, Jeep has not offered any assistance or solutions for the remaining 60 days. This lack of support has left me without a vehicle, despite leasing a brand-new car. I expected better customer service and accountability from a company of this caliber. Resolving issues like this promptly and fairly should be a priority, yet Jeep has fallen short of meeting those expectations. I hope this ...
GREAT SERVICE!!!! I HAD NO APPT WENT IT STEVE MGR AND ALEEMA TOOK GREAT CARE OF ME AND GOT ME IN AND OUT FAST
Can you imagine purchasing a new car for over $65,000 and the car has problems within the first month and the dealership/service do nothing about it. Well, that is what happened to me. -June 2023-I purchase the car -July 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -August 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. -September 2023-The car 4xe electrical has issues and car is dead. Battery is replaced. October 2023-Battery is replaced by another Jeep service dealer in long island as car has issues while on the road. ...
I went to 3 other dealerships prior to visiting Brooklyn Chrysler. One thing for sure, I didn’t receive half the amount of attention and service like I did in BK Chrysler. They were extremely professional and helpful. We felt completely comfortable purchasing a car at this dealership. Thank you guys for everything. We will definitely be visiting again for future purchases and recommending.
It is has been a pleasure to deal with Ralph Santiago, Steven Bizenza and Ali Safa. I have been with this dealership for years and their assistance and genuine personal relation skills is impeccable!
I appreciate James's effort to make sure I got my vehicle. great customer service
I had a phenomenal experience here at Brooklyn Jeep. The entire staff was extremely kind, professional and helpful. David Ayuso is the man!! Made the whole process extremely easy and worked with me with class. Easy to talk too and works to get you the best deal. Will be coming here every two years to work with him on leasing my future cars!!
Kevin Fuentes provided outstanding, attentive, and knowledgeable service, exceeding expectations at every turn! His professionalism, transparency, and dedication ensured a seamless and enjoyable car-buying experience. From test drives to financing, Kevin's expertise and warm demeanor put us at ease. We highly recommend Kevin Fuentes for your automotive needs; he truly goes above and beyond!
Raphael is a great sales man, he went above and beyond to get the car for us. He treated us like a family member and looked out for us all the way through the deal. He needs a Hugh pay raise and a promotion into the finance dept. where he can truly show his ability to work and connect with people. I also need to say his $strict sales manager Steve was another great help in making the deal work. Both mine worked with us to get the deal done and made sure we were happy with everything when we ...
I would absolutely return. I have made 14 purchases from this dealership and would not look elsewhere
Josh was really helpful and accurate got my car in now time would come back again!
I recently had the pleasure of working with David Ayuso to lease my new Jeep, and I couldn't be more pleased with the experience. From start to finish, his professionalism, knowledge, and dedication made the entire process smooth and enjoyable. I highly recommend reaching out to David for exceptional service and great deals!! If I could give 100 stars I would!!
James bertran was extremely AMAZINGGGGGG he needs 10000 starsss !!! I went to different dealerships and no one was able To help me but James saved the day saved my life he put me in a car with no problem his hard work and dedication was truly appreciated!!! I so grateful for his help !!! Now me and my children are able to get around !!! THANKS JAMES FOR ALL YOUR HARD WORK !!!! I AM SO GTREATFUL FOR WHAT YOU HAVE DONE FOR ME AND MY FAMILY . I will definitely recommend James to my family and my friends .
Steven Bizenza and Richard Ingles do not care about their customers or concerns. Disaster dealership.
Vic was very helpful and a wonderful salesman. He was very kind and patient I would definitely recommend him.
David es una persona que tiene mucha pasiencia, y es muy bueno para vende un carro.👍, y lo recommendation con today mis Amistad.
They are absolutely scammers. I came in to get something fixed that is under warranty. (I lease a brand new car), and they just did a bunch of other stuff, but didn’t fixed the issue I came in for. Not only did they not fix it, they lied to my face and said there was no issue. I’ve never in my life had such a repulsive experience with a company. I cannot believe how crooked they are. Obviously that’s the dealerships culture if they have the front ladies lying to my face and working hand in hand ...
It was an absolute pleasure working with Alex! I got an incredible deal and Alex made the process really easy. I highly recommend Alex!
Alex was great. He was professional, engaging & knowledgeable about the Jeep I wanted. Alex explained the purchase process & got me the Grand Cherokee that I love.
Was there for the entire purchase process. Definitely will make my way down to Brooklyn for my next Jeeo as well
Excellent Customer Service helped me get into my third jeep and worked an amazing deal for me and my wife
Alex was absolutely amazing to work with. This was my 5th lease and everytime I go I dread it because I know I have to fight for what I want and think is fair. I went in explained everything I wanted to Alex and he understood everything and delivered my best experience so far. I definitely recommend this dealership and working with Alex.
Great people and I was happy my deal Took a decent time but at the end great service
Alex provided me with amazing service with purchasing my new 2024 Jeep Grand Cherokee. Thank you for being patient with me and answering all of my questions.
Alex was such a nice person he help me out in every possible way he could he is the best
Excellent salesman he worked very hard to get this deal together. He made sure all my wishes was meet.
Best experience purchasing a car ! He was fast to answer all my questions and helped out as much as he could. I didn’t feel pressured or rushed Alex was very personable and welcoming He made Magic happen in just minutes Highly recommended !
Alex is a cool dude, down to earth, worked me a good deal on the car
Alex took his time to go through all the important details, I didn't feel rushed at all to make a deal. Rather he did everything in his power to help me get the deal I wanted. Walked away a very happy customer.
I agreed on the terms of a lease with a manager (Alex) and salesperson (James). They told me that they value me so much as a customer that they got special approval from the owner for this deal. They said that they want me to be happy and all that other nonsense sales talk. Some time later, they send me the written agreement and the terms are completely different. Heck, even the vehicle was different! They think that people are so desperate to get a new car that they would just agree to anything. Needless to say, I did not ...
I brought my working/job van Ram ProMaster 2500, 2021 year(KLN 3624). I went to this dealer Brooklyn Chrysler Dodge Jeep RAM due to a recall, and I scheduled service on the nearest available date, 02/16/2024. The waiting time was over a month. However, the van wasn't inspected until today, 02/21/2024, after many days from my appointment time. The car service management mentioned a large backlog, but I had a specific appointment booked in advance for 02/16/2024 at 12:10 pm. There seems to be a problem with queue in the service, causing significant losses to me personally. If the service is unable to attend to ...
Alexander Colon was amazing in this vehicle purchasing experience. He was as informative as could be.
The Service was phenomenal all very nice people I would Definitely recommend using Brooklyn Jeep.
As I walked in I felt like I was home they made it so easy and laid back I had the best experience over at Brooklyn jeep I drove out like a king in that new thing
my experience at Brooklyn Jeep was absolutely amazing. My sales consultant Jonathan understood from the very beginning what i needed in a car. The management team made me feel as if i was one of their own. The finance team made sure i got the best approval possible and worked with me every step of the way! At brooklyn Jeep, you’re taken care of. And if you don’t buy a car, YOU might be the problem because that was the best experience i’ve ever had in any industry. Brooklyn Jeep is the best!
I had a phenomenal experience. The entire staff was extremely professional, welcoming, easy to talk to, and helpful. Victor was my specialist and was very patient and kind. He made me feel like a human and not a transaction. I came back to see David to finalize my paper work and he was very vibrant, welcoming, and funny. Overall, I had an amazing experience and left with the car I wanted. 5 out of 5 experience
Completely disappointed. I was asked to fill out an online credit report application. The application did not state that my credit would be run as a hard inquiry 5 times with different companies, despite the fact that I asked if I could go with a specific bank and was told I could. Also, despite the fact that I unchecked a box to allow my information to be shared with third parties, my information was still shared. I now receive about 20 spam calls a day and multiple junk emails and junk mail sent to my home. Also received a letter from Brooklyn ...
Made my decision to buy car very easy. Was not pushy and made my husband and I feel comfortable with or Grand Cherokee.
Very great service and friendly staff with Angel and Brian and Moe great job thanks
I brought my car in for a repair. During the repair, they damaged my vehicle. They acknowledged that they damaged my car, but they had a whole list of excuses for why they are not responsible for it. Avoid this dealership at all costs.
Elaine was extremely helpful and took special attention to all my needs. Would definitely recommend.
I had an incredibly refreshing experience at Jeep of Flatbush that I think others should know about. Right when I walked through the door, I was warmly greeted by Ali, a salesperson who genuinely wanted to help me find the best fit. He was incredibly knowledgeable and quickly understood my needs, which was a breath of fresh air compared to other dealerships I had visited. What really set this dealership apart was the transparency. I had been to several other places where I was promised one deal only to have the terms changed on me last minute. Jeep of Flatbush ...
Just horriable after : olminths the engine blew they have my car for 1 month and said because I went to a diffrent oil place it was my fault the engine went when the engine came on the oil place said there weee preexisting issue with engine
This place is abosolutely terrible. Their mechanics are utterly incompetent. They misdiagnosed my car and overcharged me $4,500 to replace a clutch that didn't require replacement. Their mechanic knowingly returned a car with defective repairs. instead of properly realigning the transmission, they caught two wiring harnesses between the transmission and the engine which resulted in mechanic only being able to install 2 of the 5 bolts needed to secure the transmission. 1 of those 2 bolts was cross threaded causing permanent damage. Instead of trying to figure out why they couldn't get the mounting brackets to align they just retuned the car saying ...
i had an awesome 👏 experience with raphael he walk me through the whole process and was very determined i got the best deal on my dodge durango RT
Horrible customer service. 15 minute wait for a sales person. Then after he asked that I wait for the car to be pulled out and a manager would assist me. Waited 48 min. no one showed up no car to be seen. They had my name and number — no follow up call to ask if I were still there or to apologize for their un professional behavior Corporate should provide professional development to their employees. Worst customer service that I have ever experienced. Waste of time!!!!
Dealers get a bad wrap because of their less than above board sales practices. No worries here, they will will not disappoint in meeting that low bar. Here's the deal. 1. I called and attempted to negotiate off of the sticker on the phone and was told fine but to come in where I'd likely do better. I went in negotiated a trade for the car i had and then asked asked for a discount off of the sticker. That's when they dropped bomb #1. I was told no discount and that the car is 15% over over sticker, about $5...
To Adam, John, Ralphie, and Michael, I edited this review 4 times! I was all nasty in my first post, and edited then edited again! I’m glad I didn’t do business with your Mickey Mouse dealership! Karma! You don’t need my bad review to lose business you guys do a good enough job losing business all on your own! I feel bad for the people who actually own that dealership and pay you, your salaries!!!
I'm very disappointed about this place, I went to this place because someone recommended, my husband and I got a car finance, was our first time and we felt betrayed how they disrespected our trusted to them, they add a warranty $6000 on our contract without telling us and informed we never authorized that. I been calling many time and left a message with the manager no one contact me, I need to speak with someone to fix this problem.. thanks
My first impression of Brooklyn Chrysler Dodge Jeep and RAM was a positive one. Myself and my wife were greeted on arrival to our 10am appointment and sat down with a salesperson within a minute of walking in the door. The overall atmosphere of the sales room was positive and fun, and my wife and I felt comfortable and at ease. We then began to discuss with the salesperson our plan to buy out our Jeep Cherokee as our three-year lease had come to an end. Our salesperson assured us it was a quick and painless process, and we would ...
My experience was wonderful. Jason Eljaiek was a excellent Sells Rep as well as the service and Sells Department. The buying experience was very easy going, and smooth process. I would recommend friends and family to come see Jason. He's excellent at his job!! I appreciate the buying experience and Jason!! Kareem Sharpe
They charge you for things that they don’t do Ridiculous and when you call them about they completely lie
The staff here are incompetent to say the least, I would not recommend this place to anyone.
Had the worst and embarrassing experience in my life ! The most unprofessional dealership I have ever did business with !!! Once the credit form was submitted and signed and confirmed by me that I’m getting a truck they played a game that an higher offer of 5k came in 5 min and gave me a choice of bitting higher or walk out 👎👎👎 what a joke those people in dealership and xxxxxxxx business !!! NEVER EVER AGAIN AND WONT NEVER RECOMMEND TO ANYONE!!!!!!!!!!!!!
Demetry and the finance team did an amazing job helping us get a new car! It was our first time buying one, so it was definitely stressful, but he did a great job making the process smooth and simple.
He was very informative. Answered my questions and offered me deals. I would refer a friend to him for sure.
Well the experience was Good nice kind me and my wife were treated very nice
Traveled all the way out to Brooklyn to get my 2021 Dodge Durango R/T which they said they had on site but didn’t. Finally got the vehicle and traded in my 2018 Jeep Cherokee Limited. Asked is the minor damages and the tires will be an issue before hand. I was told it wasn’t an issue but a few days ago I received a call from collections about having to pay for all this. Close to $6000 total, I’ve tried calling numerous times but can’t get to speak with anyone and I’ve sent emails and got only ...
I went into This dealership to get my Jeep fixed. Yes they provided me all the information of what needed to be fixed on my vehicle. However, they tried to get me to spend more money. They are horrible their communication service is terrible. They should not even be able to use the phones. They gave me 100 different stories about my vehicle in order for me to spend more money. They are holding my vehicle hostage and will not give it back to me until I comply with their wants. Every time I call them there different ppl return my ...
Do not take your vehicle here. Absolutely the rudest customer service. Had an encounter yesterday 10/27/21 with Patrick who works in the service department. This guy don't like you to ask him questions about your vehicle and when I insist on getting my answers, this guy response to me was "xxxxx come and get your vehicle we will not be working on it. This guy think he owns Brooklyn Chrysler Dodge and he can speak to the customers as he see fit. I can bet I'm not the first customer he has done this to and he should ...
Worst choice for repairs, they don't return calls, they don't explain why you need the repairs' they jack up services telling you that you need more than what you came for. told me two different diagnostics had to be run to determine issues with the car. ask to speak to anyone, you are then told to leave a message they will get back to you and they never do. DO NOT TAKE YOUR VEHICLE HERE. you can't even rate the people you worked with because this list is outdated
Salesman contact me, but not able to answer my questions via emails. Probably they only care if you can come to their dealership by person
Not sure how Elaine is holding her position here at Brooklyn Chrysler. She is nothing but rude and unprofessional. She should have been fired yesterday.
Do not take your care here. Absolutely the rudest customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. A minute later the rep called me and said they are refusing to service the vehicle because I asked a simple question.
I much rather walk then buy a vehicle from this establishment. Be prepared to book an appointment that will not be honored in a timely fashion, be prepared to potentially catch COVID ( No one wears mask). Be prepared to repeat yourself several times within the negotiation process (2 days of salesman Rick asking for same info) They will tell you whatever they want to tell you to waste your time. Serious lack of value for the customers time. Remember when purchasing a car it's a partnership. You wouldn't want to become partners with an establishment that just views you ...
I had a terrible experience after having the availability of a 2018 Hyundai Santa Fe I wanted to test drive confirmed in the morning by Crystal and the appointment scheduled by Amanda, I drove over an hour to get to the dealership only to be told the vehicle had been previously sold and was in fact not available. They then had the nerve to ask if I wanted to buy a different vehicle from them after how unprofessional their team was. What a complete waste of 3 hours of my day and over $20 in gas and tolls.
Dimitry Charlot and the team were awesome! My purchase was a bit tricky but he was super helpful through it all, and even sent pictures / regular texts with updates over the course of a few weeks.
Dimitry Charlot made me getting my new car go so smoothly. Exactly what he promised is what he did!!! I have leased a lot of cars and Dimitry and the Brooklyn Jeep Dealership made everything so easy. Thank you for giving me my new ride!!!
Dimitry is great! Such a help when trying to decide what the right Jeep was for our family. I would recommend him to anyone that is interested in buying a new or used Jeep.
Dimitri was very helpful on my decision of car and clarified all my questions. Will definitely recommend services to friends and family . Thank you very much
Great customer service all the way around couldn't have been more satisfied with my purchase. Many thanks to Anthony and Brian the finance manager for getting me a great deal on vehicle I've had this on my bucket list for a long time and they were able to make it possible.
Well I've leased a couple of cars before and was never thrilled about going to spend hours at a dealership as usual but I was very impressed with the respect for my time by Anthony. My 2018 was due back in 2 days and I had one day only to do it. To my surprise I was able to return it and drive off in my new Jeep in about 2 hrs. This salesperson I highly recommend he listened to what I wanted and didn't try to upsell me and kept at my current payment on the new one. Quite the ...
I was very pleased with my shopping experience at Brooklyn Jeep. My salesperson Anthony Schmidt was extremely helpful in getting us the deal we were looking for. He explained all the terms of the contract and helped us get insurance. He is very knowledgeable and I'll be referring friends and family to dealership. Thanks Brooklyn Jeep I love my new truck !
Dimitry was spectacular. He made it extremely easy for me to choose a jeep that fit me , I would definitely recommend and do business with Dimitry again. Thanks
Buying a USED car was a drug deal at this dealership. THIS PLACE IS TRASH. DO NOT GO HERE. STAY AS FAR AWAY If i could give 0 stars I would. "Not good" doesn't even begin to explain their level of service. I went in to see a car i had seen advertised online for 26K, the sales girl (Roleyda Melo) showed me the car and that was pretty much it, gave me no other information on it, certified or not- did not let me know any added fees also no info. We decided to move forward with ...
I was very pleased with the service and support from the staff. Jerome Antoine was very professional and on point . He was very knowledgeable , courteous and supportive. He is very friendly and worked above and beyond to find the Jeep that I wanted . I would definitely recommend other clients to him . He is extremely patient and listens to the client’s needs . If you ever come into Brooklyn Jeep, please ask for Jerome. I highly recommend him.
I have been a Jeep owner and enthusiast for over 39 years. I have owned three Jeep Grand Cherokee Summits in the last 6 years and that is my preferred vehicle. Jeep has implemented many great ideas and engineering feats and I believe that the Summit is the culmination of that effort. I am so happy that I finally found a vehicle that meets all my needs. I was recently seeking an off-lease CPO Summit and found one on Carfax that was priced at $35,999. The dealer is Brooklyn Jeep Dodge Ram in Brooklyn, New York. More than a stones throw from my ...
Dimitry made my first experience with buying a car easy and fast ! He was so patienced with me and explained everything throughly so happy with my infinity
Demetry was great, made the process a lot easier and helped me ensure I got the car I really wanted. I also appreciate him going the extra mile and delivering my car to me after a long day at the dealership! Overall good experience and would recommend.
Demetry gave excellent straight forward service No pressure and understood our needs. Most important when we closed the deal it was exactly what we agreed to with no hidden fees. We highly recommend
I can’t express how happy and satisfied I am with this dealership experience, second time buying a car from them. Dimitry made sure it was the best purchase and that the car was 100% at its best to be sold . Thank you again please visit him ! From Latique you won’t regret it
Dimitry Charlot was such a pleasure to do business with! I was dreading the whole dealership experience but he instantly made the entire process enjoyable and seamless. He has a great personality and was really great to work with. I highly recommend asking for him by name if you go to BK Jeep. Thanks again! Tab & Rod
Thanks Demetry Blair! It took us a full 24 hours but we did it! I appreciate your patience you must have said this woman crazy lol but you hung in there and got me just what I wanted!
Dimitry was very knowledgeable, and continues to be extremely helpful even after my purchase was completed. He keeps in touch regularly to see how things are going with the car. I would recommend working with Dimitry and the entire Brooklyn Dodge team to anyone.
My experience at Brooklyn Jeep was better than I expected as a first timer leasing. I was very specific with options and color and Anthony My sales rep went above and beyond meeting my expectations and finding my perfect car in 2 days. He was knowledgeable and honest in guaranteeing the price I will drive off at. Thanks Anthony and Brooklyn Jeep. I Love my Renegade!
Andy was very helpful, he made our transition from our other Durango to our new one.. Andy is a really excellent sales person I would recommend him to other.
This is the worst dealership. They did not do the repairs they charged me for and returned the car late. They told me the repairs were under warranty and then would not provide a loaner. In the end they said the repairs were not under warranty and i had to pay full the full repair bill to get my car back. 2 days later the car has exactly the same problem. Stay away from this dealership.
This is the worst dealership going they lease you a car and then don’t respond you can’t get in touch with the service dept. They just don’t care once they get your money screw you
This is the worst dealership in America. Please take your car elsewhere. I came in to have my catalytic converter changed. Dropped off my vehicle was called 3 days later tho pick it up. When I drove off I immediately came back around and informed the same tech that gave me my car that it felt funny on the drive off. I left him the vehicle, went to the restaurant across the street for some lunch. When I returned about 20 mins later he said he checked and all was fine. Fast forward 2 months later im driving on I95 on a family ...
Just there to sell you a vehicle and get.you out of the way....lots off bull. Go elsewhere to lease or purchase. 0 stars
I am never one to enjoy the car buying process, nor do I care to deal with hours of my day being wasted, but Jimmy and his staff at Brooklyn CDJR made my experience so simple. We spoke, no pushy sales tactics, test drove the car, took into consideration what I was looking for and not once tried to make me feel any other way except appreciated and understood. The process was seamless, and the best thing of all: HONESTY! The entire staff was honest and straightforward about timing, process, and everything in-between. I would not only guarantee I go ...
Very impressed with the diligence and professionalism displayed by your employee MR. Farhan Tariq. he is great for your organization.(Great find)., keep up the good work.
Eric (Williams & Sheriff) have be consistent to this day. Attentive to my needs, assisting me to make sound decisions in purchasing and maintaining my vehicle
Contacted by phone, made an appointment, confirmed by text. Drove 45 min from long island to brooklyn and they couldn't locate the car!! They had an hour and a half to visually make sure the vehicle was there. Waste of time! VERY UNPROFESSIONAL.
I'm just tired of dealing with Chrysler dealerships period. They are all crooked. I suggest people not buy Chrysler, Jeep, Vehicles until Chrysler takes a long look at the service being provided by there dealerships. I've been to about 4 dealerships and it's the same crooked nonsense. Manhattan Jeep Chrysler being heads and tails above the rest when it comes to shady dealings. I regret ever buying a Jeep and just can't get rid of it fast enough. From day one of owning a Jeep with a lifetime extended warranty. I've nothing but problems from the ...
I feel very fortunate to have had the experience I did. Found a 2020 Ram 1500 with everything I wanted. I made a few calls and ended up speaking with Zach. BK is not around the corner from me so I was transparent in saying I wouldn’t make the trek if we couldn’t get the right number. Zach absolutely agreed, crunched some numbers and beat the figure I had thrown out. I was expecting the opposite where most dealers won’t commit to anything over the phone and force you to come in. Needless to say, I was thrilled (and ...
Car was exactly what I was looking for. My trade-in didn't match what I was hoping but they worked hard to get me the best deal they could. Many thanks for a fast and easy transaction!
Do NOT take your car here for repair. The service center does not provide “service”. The advisors are usually nice, but I have never dealt with a group of mechanics that don’t actually fix what’s wrong with your vehicle until I went to this place. The mechanics diagnosed my vehicle, told me what they believed was wrong, and told me how much it would be to fix it. I pay them over $2400, go and pick it up and can’t even drive my car off the block. They then told me they had to keep it and it ...