Customer Testimonials in Brooklyn NY
Great place. Very attentive to issues at hand and resolved quickly. Every worker from start to finish was very respectful. Great people and service with speed. Can't ask for much more.
Very good service, reliable, love that they always answer my question leave me with no concerns.
Brandon was on it with my 2026 DD. He showed concern on my vehicles problems. Made sure to take care of it alongside his team. Finding issues i have been hearing from my last visit.
They were courteous and professional and tried very hard to do everything possible to accommodate me
Excellent service every visit and the staff always explain the condition of the vehicle and work being done.
I had a great experience at this dealership! The staff was friendly, professional, and helpful throughout the entire car-buying process.
Smooth and graceful leasing experience from Jalonie Taylor of Brooklyn Chrysler dealership. I was looking at the specific trim and over the text was negotiating as I am out of state and far away. Jalonie was patiently and promptly getting the negotiation move forward to hit the sweet spot that works for both. And she made arrangements for me to drive the car back as my Insurer delayed adding lienholder details. Also she gave the first Duck for the Rubi X. Memorable experience. Thank You Jalonie
Such a great, efficient service. Jordan is the best. The shop is extremely clean and a great place to wait for your vehicle to be done.
My experience was good I highly recommend Brooklyn Ram dealership from the moment I walked in till the moment I left first I will start with Joshua, who set up the appointment to the salesman, Rafael. 10/10 the amount of time he took to make sure I felt comfortable before making any decision answering all my questions even when I repeated them lol he explain everything didn’t rush the process and I bought my dream car so Happy with my decision in a big thank you to all the guys that help me make it at a special shout out ... Read More DealerRater - Nov 7, 2026
My service was handled amazingly, I was consistently updated with videos and pricing, The staff was very knowledgable and easy to work with. My car was repaired perfectly with no issue. I'm going to return here again whenever its needed.
My service was handled amazingly, I was consistently updated with videos and pricing, The staff was very knowledgable and easy to work with. My car was repaired perfectly with no issue. I'm going to return here again whenever its needed.
I received a prompt inspection of the areas of concern I had plus a comprehensive multipoint inspection recommended by Joshua. As always, I received a video of the inspection as well as a detailed written service recommendation. Service Tech Christopher comes highly recommended and never fails. My vehicle was returned to me timely and in great working condition. This new service location exceeds all expectations.
Reliable service, great sales team. The dealership is not always the easiest to reach. I think communication by phone or email could be better. Jeep as a brand could be better too. You don't issue a national recall and then not have parts for months and then send emails to customers about why are they not servicing their vehicles? Jeep has to figure this out, but the people in sales and service at the delearship are genuinely helpful when you do reach them.
Jordan was great, u was able to get in and out in less than an hour!
They won't stop bothering me. Don't know why they keep emailing me. Make it stop!
Great service rep helped to get the parts right away and always kept in touch.
Amazing, I felt like family he went above and beyond I will be recommend them
I brought the car in for a recall, and a few problems. The horn is broken and one of the daytime running lights is out. The recall was fixed, the horn had to be ordered and the DRL was not addressed at all. The service guy was very pleasant and helpful though.
Services was quick and customer service was great would definitely recommend the service to anyone
The service and treatment i received from the staff was very good and I highly recommend them.
Very good. This is annoying that I have to write 15 words. Next time I will not do it
Not satisfied at ALL. Issue still continues!!!! Nothing was done. I’d never go back there.
Very Nice and very helpful staff. Pleasure to deal with. Would very much recommend them.
Highly recommend due to fast service and amazing treatment answered all my questions and was very nice the whole time
Great sales team. Been getting vehicles from them for quite a few years. Would definitely do business with them again
Outstanding service from start to finish! The team took great care of my vehicle and treated me like family. Everyone was friendly, professional, and made the whole experience easy and stress-free. I truly appreciate their hard work and attention to detail. Highly recommend them to anyone looking for excellent service!
It’s always a pleasant experience at this location. Thank you so much. I will be back.
Great customer service. Called for oil change and recall. I was able to get an appointment the following day and was finished quickly & efficiently. Thank you for great service
The best customer service I’ve experienced in a long time . I was extremely impressed with their service
They did not fix the issue I came in for. They changed the battery and tried to charge me for something I didn’t approve
Nice new facility took car in promptly and completed the oil change in about 1 hour
Beautiful place and respectable people everything about this place was amazing I would invite others to go there
Great and quick service took care of my care I will recommend visiting this location
This new service area is great. The service advisor are very diligent and helpful. Johnathan was patient with me by explaining pricing and need.
I got in and out quickly and they were very prifessional , they did a great job
They were highly experienced and very helpful. with what was needed. Thank you for your service.
I went for a oil change last week, one hour and I was on my way home. Very satisfied.
The facility was clean and the service team was very attentive. Overall great experience. Highly recommended
I couldn't stay and wait for my vehicle so the dealership was kind enough to give me two complimentary car service rides to and from work when my service was completed. It was greatly appreciated.
GREAT EXPERIENCE FROM START TILL THE END. NO WAITTING PRACTICALLY AT ALL. GREAT COMMUNICATION BY SERVICE DEPARTMENT
they will only “listen” and keep you updated on your “deal” if your in person. I came twice living two hours away heavy traffic right now in the dealership understandable but still trying to get the deal done with additional consigner(s) they rush to take information and run the persons credit but when I call and text to get info it’s a dead line they stop answering to even tell me the ending result but leave us with 1000 inquiries and not knowing what happened with any approval at all … the absolute worst and the salesman knows exactly who ... Read More DealerRater - Oct 25, 2026
They are very reliable and they take good care about your vehicle thank you so much.
Always a pleasure going to Brooklyn jeep! The best staff. They always make sure I'm taken care of
Absolutely wonderful customer service. Definitely exceeded my expectations. I will recommend this dealership to everyone in the area for their service needs.
It is not in my good interest to gave a good rating i took my vehicle there 5 times and it still the same way and worst and Ithe charge me $13000 in my contract it a shame .it have better local work shop out there so my EXPERIENCE i will not recommend any body to go their i leave a lot of messages to the manager and the never responded its a shameful to u guys bad reputation for u all that my opinion the dealership sell me a lemon vehicle and they know wilfully
Patrick my service advisor was great as always. Brought my truck in for 3 warranty recalls and an oil change. Dropped it off at 8:30am and it was ready by 1p. Same day. This service department has treatment me and all my vehicles amazing for over 10yrs. Wouldn’t go anywhere else!
On Tuesday I visited the dealership in Brooklyn on 56th xx., Jordan Patrick and the entire staff was very helpful very professional. I’ve always get great service when I go there thanks Jordan shout out to you and Patrick and your team. Jordan was my sales person.
The best place I have been to. I would recommend this place for anyone interested in getting a car for the first time.
Outstanding service, I was very pleased with the service and will recommend my friends and family
I've been coming there for years.It's one of the best.I love the service I get and the people that works.There is very respectable and nice.Thank you for taking care of me and my vehicle
The staff is very friendly, hospitable, and helpful. The service was very quick - I was in and out. I was pleasantly surprised at how clean, spacious, and comfortable the guest waiting room is. Thank you.
They have great customer service and really fast service will return soon for more thank you
Your name Chrysler Jeep should be on the front of the shop one can easily go pass it
Service was fast. Car was ready when they said it would be. And Josh is the best😊
Dimitri was so helpful during my experience. He answered all my questions, was extremely professional, helpful and accomodating. The communication was great and they truly exceeded my expectations. It's refreshing to deal with a team that genuinely cares about its customers. I came to this location based on others reviews and was extremely stressed with all the lights and errors my car was showing. After leaving, everything was completely resolved and I haven't had any issues!!! I highly recommend them!!!
They were very professional. I got an email to notify me my car was ready. Thank you very much. I really appreciate it.
Maria is nothing but professional, understandable, always on point and available at any time I call for service.
Very smooth. Told me an hour and it was an hour. Told me exactly what was done and the cost
I informed the center that there was a noise coming from my vehicle. They did not fixed the noise at all, after I paid $500+ for the noise to be fixed. There was absolutely no change in the noise coming from my vehicle.
Love the car for two days to get fixed, and the problem is still not resolved. Still having the same issue as I did before I brought it in
Best service center ever. They are very attentive to your personal requests and they communicate every step of your service.
Great costumer service very helpful and fast I was surprised in how long it took to get my car back
My experience of the dealership was great sale advisor was helpful informing me about Work going out of my vehicle to service check making sure my vehicle was up the par
Very efficient and easy when handling your needs in a timely fashion within a safe environment
They were very helpful and respectful got me home in uber so I didn’t have to wait very professional
I had a very good experience at the service center. From the front desk to Josh and Jordan. I would definitely recommend the center. Jordan and Josh were very helpful and answered all my questions.
Wonderful dealership to work with went in for a routine car inspection and was in and out within 45 minutes
I had a very good experience with the dealership, they where very helpful with my experience with my trade in and overall concerns about the vehicle I wanted.
Ricky did a great job finding the car I needed. I’m really happy with my purchase.
I made an appointment for an open recall on my Jeep after arriving I was told to make another appointment because the part had to be ordered..After the problem was fixed I went to pick up my vehicle and noticed there were foot prints on my seat so clearly someone placed there foot on my seat which is totally unacceptable
Great experience I”m very satisfied with the work that was done on my truck
Excellent service experience at new facility. Patrick is a wonderful service advisor. Efficient and courteous.
I have not serviced my car with Jeep since COVID due to past experiences of finding time slots within a reasonable time frame. Waiting weeks was often the case. I recently saw a new location had opened up a few blocks from my home so decided to give it a try. Unfortunately, customer service was lacking, confusing, and a bit rude. The cost for a simple oil change, tire rotation, and filter change was much more expensive (almost triple) in comparison to the auto shop I have been using . The convenient location is not enough to bring me back again.
Good great good good good good good good good good good good good good good
Appointment was spot on I was helped as soon as i got there at 7:30
great communication, service & speed thank you for your help thank you thank you you thank you
Service was on time and easy to process, kept me updated and explained process throughout the wait time.
Very courteous staff, easy to deal with and communicate with. I would go back here.
Vehicle was done on time without any issues. I was offered a loaner. The vehicle was given to me in prefect conditions and washed.
Great location to have your Jeep serviced. The service advisor was very courteous and welcoming. The service was done quick and Brooklyn Jeep provided transportation to pick up my Jeep. Thank you BCJDR. I will be back without a doubt.
The experiences was fast quick and fixed all of my issues. Thank you so much! I appreciate it
I got there, and everyone was cordial. I waited for about an hour, and I given an alert as to everything that was being done on my car
It’s great to be a customer at Brooklyn Jeep service department is phenomenal. I was in and out in know time at my last visit Thank you
Fitted the recall and did oil change was quick and easy. Customer service area was clean.
Had a truck there since May 2026 and they just returned it on sept 2026. gave them the truck in for recall and was returned with a check engine light. overall not a great experience. wish i was treated better
Brought my 2019 Jeep Cherokee Latitude Plus in for a NYS Inspection and oil change, and the experience was top-notch. My Service Adviser, Jordan Reid, was professional, friendly, and kept me updated the entire time. The service was completed quickly and without any hassle. Highly recommend Brooklyn CDJR, Jordan and the team for anyone looking for trustworthy vehicle maintenance!
Trustworthy, and honest. I love the service! The people are so polite. I’m amazed at how fast and accurate they are.
The customer service is excellent. Branden was a great help . He was very professional and updated me throughout the entire process.
The service was quick. I wish snacks was provided like in the past..hint hint
Very good service!I would like to request my friends about Brooklyn Chrysler Jeep Dodge Ram!
Peaceful and easy. Took less than two hours. Comfortable, clean, well lit overall a good experience.
Every time I come your dealership for one thing you come up with another problem and your suggestions are very expensive things that the warranty does not cover. If it wasn’t for the warranty I would never come back to your dealership, they make me regret buying my Jeep from your dealership.
Everyone at Brooklyn jeep dodge . The team is awesome, and very helpful the new location is comfortable and relaxing I really enjoyed the environment. the staff is on point they deserve more .
Great service. Everything perfect. Good price abd quality, speed of work. Would definitely recommend for anyone.
All of my problems were dealt with. Maria was very helpful and right on point
Rick Torres did a great job with my car leasing experience. He was patience and helpfull through the whole process while he and Moe helped me with what I wanted in a lease. As of this moment I am very happy.
Extremely unprofessional experience—avoid this dealership
I scheduled a test drive for a 2023 Jeep Grand Cherokee L Altitude with Raphael Santiago. I was genuinely excited, as I felt this was the right vehicle for me.
Prior to making the 2.5-hour commute from Eastern Long Island, I confirmed every detail with Raphael. Per his specific instructions, I submitted a pre-approval application and even added the specific VIN to my insurance policy so I would be ready to drive the car off the lot that day.
When I arrived after my long trip, I was told the car had not passed inspection ... Read More DealerRater - May 4, 2026
*BAIT AND SWITCH AND $5,000 IN ADDED FEES*
I called ahead inquiring about a certified pre-owned 2023 Jeep Grand Cherokee Altitude X that was listed on their website. I specifically asked whether the car was physically at the dealership or at another location where they store their vehicles, and I was told that it wasn’t on-site but could be brought over immediately. I told them I could be there in 15 minutes and they confirmed the vehicle would be there by then.
When I got there, suddenly, the car wasn’t available because it was getting service done at another location. Mind ... Read More DealerRater - Apr 24, 2026
The ease of the appointment, the drop off, the wait time was let to a minimum
The Sales Specialist Ricky Torres was extremely knowledgeable on the vehicle I purchased. His professionalism is second to none, and he made the overall experience outstanding.